SPATEC ACADEMY
WSQ Customer Experience Innovation
Year 2021
October 2021

WSQ Customer Experience Innovation

  • Course Outline
  • Essential Timelines
  • Course and Assessment Fee
  • Registration
Course code S00098
Type Full-time or Part-time
Description Customer Experience Innovation is vital to the success of businesses of all sizes, and retailers need to adapt quickly to create an emotional connection with their customers on the things that matter most.

Being customer-centric is an approach to doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty, and profits.

Content Covers 14 hours of theory lessons and 2 hours of assessment as follows:

  • Understand the components of customer journey
  • Analyse gaps in the customer journey
  • Recommend the components of customer journey map for the organisation
  • Develop strategies to evaluate the proposed improvements to innovate the customer experience.
  • Formulate the implementation of agreed recommendations to meet the desired customer experience
Manner of Teaching

Attendance requirements

 

Lecture
75%

 

Manner of Assessment (assessment modes; criteria for grading and awards; assessment weighting)
Role-Play, Case Study, and Written Assessment
Passing Criteria Competent /not yet Competent

 

Requirement for Industrial attachment (if any)

Admission requirements Prerequisite

NO
17 years and above; Secondary school education is required
Graduation requirements

Statement of Attainment Awarded by

Student must be competent on the Role-Play, Case Study and Written Assessment

SkillsFuture Singapore

Teacher-student ratio
Theory 40 : 1

 

We are able to open new classes once there is sufficient demand. Please contact us for courses not shown in the course schedule for the next available class date.

Commencement and End Date See course schedules here
Results Release Date Immediately after the Assessment
Expected Date of Conferment Award 60 days after the Assessment
Fees Payable and Components Course Fee: S$500.00 (full amount)

  • Skillsfuture course fee funding available

*Terms and Conditions Apply and subjected to SSG approval

  • SkillsFuture Credit can be used on top of existing course subsidies

*Applicable for Singaporeans age 25 and above

  • UTAP Funding Available:

NTUC union members can enjoy up to 50% unfunded course fee support with the UTAP funding

*For more information on UTAP, please visit NTUC Website

Misc Fees

  • Materials Fees: S$15.00 (estimated)
  • Exam Fee: NIL
Fee collection schedule For cheque payments are payable to: SPATEC ACADEMY PTE LTD

We accept: NETS / IBanking / Bank Transfer and PayNow

Fee refund policy Refer to Refund Policy here