Course code | S00098 | ||||
Type | Full-time or Part-time | ||||
Description | Customer Experience Innovation is vital to the success of businesses of all sizes, and retailers need to adapt quickly to create an emotional connection with their customers on the things that matter most.
Being customer-centric is an approach to doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty, and profits. |
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Content | Covers 14 hours of theory lessons and 2 hours of assessment as follows:
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Manner of Teaching
Attendance requirements |
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Manner of Assessment (assessment modes; criteria for grading and awards; assessment weighting) |
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Requirement for Industrial attachment (if any)
Admission requirements Prerequisite |
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Graduation requirements
Statement of Attainment Awarded by |
Student must be competent on the Role-Play, Case Study and Written Assessment
SkillsFuture Singapore |
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Teacher-student ratio |
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We are able to open new classes once there is sufficient demand. Please contact us for courses not shown in the course schedule for the next available class date.
Commencement and End Date | See course schedules here |
Results Release Date | Immediately after the Assessment |
Expected Date of Conferment Award | 60 days after the Assessment |
Fees Payable and Components | Course Fee: S$500.00 (full amount)
*Terms and Conditions Apply and subjected to SSG approval
*Applicable for Singaporeans age 25 and above
NTUC union members can enjoy up to 50% unfunded course fee support with the UTAP funding *For more information on UTAP, please visit NTUC Website Misc Fees
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Fee collection schedule | For cheque payments are payable to: SPATEC ACADEMY PTE LTD
We accept: NETS / IBanking / Bank Transfer and PayNow |
Fee refund policy | Refer to Refund Policy here |